Cancellation policy

The freelance dishwashers who join our DishwasherHero are considered as professional user of the DishwasherHero platform. They are required to act with professionalism to ensure your total satisfaction.

Your booking is very important to DishwasherHero. That is why that the DishwasherHero platform is made to be flexible, but we have some rules. Our policies are designed to promote a reliable, consistent experience for customers and pros alike.

Our dishwashers are reserved especially for you.  We understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request at least 48 hour notice for cancellations or rescheduling a booking. 

Please understand that when you forget, cancel, or change your booking without giving enough notice, the dishwasher misses the opportunity to work and gain revenue, and clients on the wait list miss the opportunity to receive services. 

While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 48 hours of your booking’s start time. 

My Hero never showed up

You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service. You can use the form below to get in touch with our customer experience team; we aim to respond to urgent issues like this within minutes.

Again, our apologies. We hope you’ll give us a chance to make this right.

In case of the dishwasher is late more than 90 minutes, the customer can request a full refund of his reservation.

My Hero acted unprofessionally

The professionals using the DishwasherHero platform are required to maintain a high set of expectations, and if a pro acted unprofessionally, that’s unacceptable and a clear breach of trust.

Please rate your pro, so that our system can prevent you from being matched with them again. Then, get in touch with our customer experience team to file a report; we aim to respond to urgent issues like this one within minutes.

Again, your trust is a top priority. We’re very sorry for this lapse in professionalism.

Unsatisfactory service

We’re sorry to hear that your professional’s service didn’t live up to your expectations. Your happiness is our goal. If you’re not satisfied, we’ll work to make it right. We set high standards, and all of the professionals on our platform are meant to provide quality service.

Please be sure to rate your professional, so that our system won’t match you with them again. If you’d like, you can also reach out to our customer experience team to explain the issue in detail.

DishwasherHero strives to match you with the right pro for you and your home every time. If you’re not satisfied with the quality of the service of one of your pros, let us know and we’ll work to make it right. Additionally, in the rare event of damage, DishwasherHero’s got your back.

Every booking made through the Handy platform is insured. In the event of damage or a missing item, DishwasherHero will require documentation to prove value, ownership and damage in order to process the claim.

DishwasherHero is liable for breakage of your dishwasher, clogged drain, broken dishes or any criminal act committed at the place of performance of service.

 

Booking Cancellation Policy / No Refund

 

Type Description Fee
Short Notice Cancelation per shifts after booking

Reschedule within 48 – 4 hrs before booking

$25

$25

Same Day Cancellation

A pro arrives for a scheduled booking, but they’re unable to gain entry or get started.

4 Hours min.